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ORDERING FAQs


Do you have a minimum order?

Yes. All orders must have a minimum total of 32 ounces. But don't worry, you can mix and match your cheeses, for example you can get 4 different 8 ounce cheeses.

When will my order ship?

We ship on the 15th & 30th of each month but have a 2 week lead time, so your shipment date will be determined by the date you place your order. For example: If you place your order on the 27th of the month, your order will ship out on the 15th of the following month. If you place your order on the 7th of the month, your order will ship out in the shipment on the 30th.

How is my order shipped to me?

All orders are shipped via USPS (United States Postal Service), sent via USPS Priority Mail or USPS Priority Express Mail in an insulated box with ice packs or dry ice. These items are all perishable though, so be sure to place them in the refrigerator within a few hours of delivery.

Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. Many of our members ship to work locations or a neighbor who is often home.

How will I know when to expect my delivery?

We will email you as soon as we ship your box with your tracking number so you will be able to track the estimated date of arrival.

Can you ship to my state?

We ship within the continental 48 United States. We cannot ship to Hawaii or Alaska.

Does someone have to be home to sign for the deliveries?

Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it and put it in the refrigerator in a timely manor. Many of our members ship to work locations or a neighbor who is often home.


VEGAN CHEESE OF THE MONTH CLUB FAQs


How long is the Vegan Cheese of the Month subscription term and do I have to ship every month?

Choose from 3 month, 6 month, 9 month, or an open-ended, month to month basis. Open-ended orders may be cancelled at any time by simply emailing us at wendysyummyveggies@gmail.com or calling 845-688-9823.

When will the monthly shipments arrive?

We ship the 30th of the month, and your first package will go out the month after you've ordered it.

When will my credit card be charged?

Your first month will be charged when you place your original order signing up. For subsequent orders we will charge your card on file monthly prior to shipping.

How do I skip a month?

Taking a vaca? Don’t want a delivery one month? No problem. Simply email us at wendysyummyveggies@gmail.com or call 845-688-9823. Just remember to make your changes before the monthly cutoff - the 15th of every month.

Is there a minimum subscription length?

No, you can pause or cancel at any time before our monthly cutoff date of the 15th.

Does my subscription auto-renew?

Yes, we will send you deliveries based on the length of time you specified upon ordering. You need to contact us with your credit card if you are signing up for more than one month. 

How do I change my delivery address?

Please email wendysyummyveggies@gmail.com or call 845-688-9823 no later than the 15th to change your delivery address before your next shipment.

What happens if I cannot be home to receive my shipment?

Please email wendysyummyveggies@gmail.com or call 845-688-9823 no later than the 15th to inform us if you have a new address, plan to be out of town, or otherwise will not be able to accept delivery that month so that we can either re-route or reschedule your shipment.